ClientSurveys.ca
Your Online Survey Solution
Frequently Asked Questions

Do you use or sell the email addresses we put into the system?
Do you use or sell the information collected in the surveys?
How do you collect the information from the survey and where is it stored?
Is it safe for our clients, employees, members or the general public to enter information into your surveys?
Do we have to use your system to send out survey invitations or can we use our own Outlook or other email program?

Please email us if you have other questions.

Do you use or sell the email addresses we put into the system?
Please read the privacy document on our website, itís rather long but it basically states that we guarantee that we will not use or sell any email addresses that are added to our system.

Do you use or sell the information collected in the surveys?
The responses to any questions generated by your surveys will not be used or sold to any third parties. The data collected will be deleted from our database three months after the end of the survey, unless you desire otherwise.

How do you collect the information from the survey and where is it stored?
A form on the website is generated by the clients browser when they access a specific survey. The responses are sent to our servers where they are logged into our database. The database is in a folder on the server completely separate from the website structure, is protected by a firewall and is not accessible by any outside party.

Is it safe to enter information into your surveys?
Yes! The survey response page(s) are stored in a secure section of our website. The web standard SSL, secure sockets layer, which is used to handle most credit card transactions on the web, is used to handle the data that is entered into our surveys.

Do we have to use your system to send out survey invitations or can we use our own Outlook or other email program?
You are welcome to use any email program you want to invite people to respond to your survey.
Please note the difference between using your program and ClientSurveys.ca to do it. Through ClientSurveys.ca you have the ability to track who answered the survey and what their answers were. Emailing through Outlook will give you no way to track individuals. This may not be important but it is worth mentioning as it is the one significant difference between the two ways of inviting participation. Again, we will not rent, sell or use your email addresses in any way.

 
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