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How to make money with Customer Interviews
  I put this question a researcher who studied practices of small to medium-sized companies: "How many SMEs conduct Customer Satisfaction research?" Her answer: the shockingly low number of 8 percent! This is a crazy situation when you consider most SMEs get 80-90 percent of their revenues from existing customers...
   
Customer Surveys Provide Multiple Benefits
  ... the experiment concluded that the simple fact of asking customers how a company was performing by itself, proved to be a great customer retention strategy.
   
Pointers for an Effective Online Survey
  To get the most out of your survey and ensure you meet your objectives there are a number of steps that should be taken.
   

 

 

 
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