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ClientSurveys.ca Demonstration Survey
Survey Pro - Filter this Report View a printable version    Your Privacy  
Regarding your current customer contacts
Please answer the following questions, rating them as
(5) Strongly Agree, (4) Agree, (3) Neither Agree nor Disagree, (2) Disagree, (1) Strongly Disagree or (N/A) Not applicable
Client feedback is important to improve your business?
Strongly Agree  44.00% (11/25)
Agree  32.00% (8/25)
Neither Agree nor Disagree 
12.00% (3/25)
Disagree  4.00% (1/25)
Strongly Disagree  4.00% (1/25)
Not Applicable/Don't Know 
0.00% (0/25)
No Response  4.00% (1/25)
It is important to contact your clients on a regular basis
Agree  48.00% (12/25)
Strongly Agree  28.00% (7/25)
Disagree  8.00% (2/25)
Neither Agree nor Disagree 
4.00% (1/25)
Not Applicable/Don't Know 
4.00% (1/25)
Strongly Disagree  0.00% (0/25)
No Response  8.00% (2/25)
How often do you ask your clients about your business performance?
Quarterly  28.00% (7/25)
Sometimes  28.00% (7/25)
Semi-annually  16.00% (4/25)
Annually  16.00% (4/25)
We Haven't  12.00% (3/25)
No Response  0.00% (0/25)
In what ways do you solicit and receive client responses?
Phone calls  44.00% (11/25)
Sales calls at their location 
32.00% (8/25)
Printed surveys  28.00% (7/25)
No Response  8.00% (2/25)
Other Answers
We don't None Email w/attachments
Fax Mailouts
Would you consider asking your clients opinions more often if it was easy and affordable?
Yes  88.00% (22/25)
No  8.00% (2/25)
No Response  4.00% (1/25)
If you have surveyed your clients in the past by mailouts or printed surveys:
What process(s) did you use to extract valuable information from those surveys?
Just read through them 
24.00% (6/25)
Hand counted all responses 
16.00% (4/25)
Entered all responses into a spreadsheet 
4.00% (1/25)
No Response  20.00% (5/25)
Other Answers
We didn't None Word Document
Would you consider setting up an online survey where you would enter those responses, for fast data entry and automatic calculation?
Yes  84.00% (21/25)
No  12.00% (3/25)
No Response  4.00% (1/25)
Regarding your Sales Process
Please rate your efforts towards the following on this scale:
(5) Excellent, (4) Good, (3) Fair, (2) Poor, (1) Very Poor or (N/A) Not Applicable
Your sales force's ability to determine what your clients need
Good  28.00% (7/25)
Very Good  28.00% (7/25)
Excellent  24.00% (6/25)
N/A  12.00% (3/25)
Fair  4.00% (1/25)
Poor  0.00% (0/25)
No Response  4.00% (1/25)
Your ability to structure the sales process for consistency and thoroughness
Very Good  44.00% (11/25)
Good  28.00% (7/25)
Excellent  16.00% (4/25)
N/A  8.00% (2/25)
Fair  0.00% (0/25)
Poor  0.00% (0/25)
No Response  4.00% (1/25)
Your ability to consistently get your message in front of your clients
Very Good  40.00% (10/25)
Good  28.00% (7/25)
Excellent  12.00% (3/25)
N/A  8.00% (2/25)
Fair  8.00% (2/25)
Poor  0.00% (0/25)
No Response  4.00% (1/25)
Would you consider structuring your sales calls along the lines of a survey where verbal responses from clients would be entered online making tabulation and trending possible?
Yes  72.00% (18/25)
No  24.00% (6/25)
No Response  4.00% (1/25)
In General
If you have any ideas about how you might use a survey tool, or an opinion on what you have seen so far, please let us know.
An interesting idea.
It looks good. I'll give it so
Looks interesting but not sure
Testing March 22/04
Very Interesting
We are looking to use a survey

No Response: 19
If you would like us to contact you regarding your specific survey applications, please enter your contact information.
Karen Kancens
kkancens@shipfe
Not at this time
Sherwin Durand
Atikokan, Onta
Testing March 22/04

No Response: 21
Thank you for your time and input.
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